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  • Anita Das, Carlijn Vis / SINTEF

Digital Inspiration Day - Design in Healthcare 20.01.2022

Cluster for Co-Creative Service Design and Innovation invites to a Digital Inspiration Day about Design in Healthcare. The event is relevant for anyone interested in healthcare and service design, innovation and systems oriented design.

Presentations will be in English and the invited speakers are:

From Ara Manawa, Auckland City Hospital, New Zealand:

Justin Kennedy-Good (director of Ara Manawa)

Emma Wylie, consultant and co-design manager

Sarvnaz Taherian, service/experience designer

From the Helix Centre, London, UK:

Rachel Marsden, service and systems designer

From OCAD University Toronto, Canada:

Peter Jones, associate professor of systemic design

From AHO, Oslo School of Architecture and Design, Norway:

Birger Sevaldson, professor, Institute of Design


The event is free of charge.

Please follow this link to register for the event:

Further follows more information:

Justin Kennedy-Good, Emma Wylie and Sarvnaz Taherian

Ara Manawa is a small interdisciplinary design team employed at Auckland City Hospital, Aotearoa, New Zealand. The team have a research and innovation focus, re-imagining how care is delivered. The goal of Ara Manawa is to improve the experience of patients, whānau, and clinicians through re-imagining the spaces, systems, stuff and activity of staff involved in the delivery of health care. In addition to offering in-house design capability, Ara Manawa connects to the local research and innovation eco-system outside the hospital. Ara Manawa offer meaningful problems for students, researchers and industry to solve. Ara Manawa work with a range of capabilities outside design, including bio-engineering, Architecture, Business, and Creative Writing.

Justin Kennedy-Good is the Director of Ara Manawa at Auckland City Hospital. He holds a history and commerce degree from Victoria University, Wellington New Zealand. Having left the government owned ‘Kiwibank’ in 2009 with a Lean Six Sigma skill set, Justin has held a range of portfolios at Auckland hospital, including the set-up of a production planning team, supporting lean and design in ward refurbishments, co-directing the Design for Health and Wellbeing Lab venture with AUT and now directing Ara Manawa.

Emma Wylie is the Consultation and Co-design Manager in Ara Manawa at Auckland City Hospital, Aotearoa, New Zealand. A qualitative researcher with a background in population health and international development, Emma is passionate about elevating story, exploring and understanding the broader context in which health happens to improve equity of health outcomes. 

Sarvnaz Taherian is a design researcher and service/experience designer from Aotearoa, New Zealand. She has been working in the technology and innovation sector for the past 12 years, from academia, to startup founder, and now at the design studio in Auckland Hospital, Ara Manawa. At Ara Manawa, Sarvnaz explores how to enable innovation within the hospital environment. She is interested in diversity, equity, inclusion and indignity in the design of new products, services, systems, and spaces.

Rachel Marsden

The Helix Centre is a joint collaboration between Imperial College London and the Royal College of Art, based in St Mary’s Hospital, London. It is built on a legacy of collaboration between the two institutions—a postgraduate art & design college and the epicentre of medicine, science and engineering. At Helix, design in healthcare is about working with a wide variety of people to explore the needs and desires of those who will use our products and services.

Rachel Marsden is a Service and Systems Designer, using systems thinking approaches to bring clarity to complexity while ensuring that human needs and behaviours remain central to each part of the design process. She holds an MA in Multidisciplinary Design from the National College of Art, Dublin and a BA from Trinity College Dublin/Sorbonne Paris IV. Prior to joining Helix Centre, Rachel worked as a Service and Systems Designer for Fjord at The Dock, Accenture’s global innovation centre. Rachel Marsden will in her presentation explore a series of case studies illustrating Helix’s mission of developing solutions for some of the most important challenges we face in healthcare today.

Birger Sevaldson

Systems Oriented Design is a methodology and practice in design developed to make designers better able to handle complexity. Experience shows that design projects increasingly deal with complex issues where systems thinking is central. We must avoid the simple solutions to particular problems that risk making other problems worse simply because one has not seen the connection. This challenges us in interdisciplinary collaboration situations and in the dialogue between actors, stakeholders, and others affected by the system changes. The lecture will introduce system-oriented design and show some examples from research-based teaching and public and private activities. Although Systems Oriented Design is a design methodology, it is helpful for anyone confronted with complex situations. Systems Oriented Design includes tools with a low beginner threshold but the potential to grow into advanced applications.

Birger Sevaldson is professor at the Institute of Design at AHO - Oslo School of Architecture and Design at the Institute of Design.He is a design researcher and educator with practice from a broad field of design and architecture. As a design researcher, he focuses on design processes for uncertainty and complexity.

He has defined Systems Oriented Design as a designerly way of systems thinking and systems practice. He was the founder of the RSD symposia (Relating Systems Thinking and Design) and co-founder of the Systemic Design Association (SDA). 

Peter H. Jones

Peter Jones published Design for Care in 2013 proposing a vision of the near future of healthcare as continuous innovation improving clinical workflow and patient care centered around the empowerment and respect of the patient as an inherently healthy person. The idea of the “health seeker” was suggested as an ennobling image that might replace the passive identity of the patient, and this identity could inspire new scenarios for how services might improve outcomes and reduce costs in the system by enrolling the patient, not as a customer or consumer of service, but as a co-creator in their everyday practices that contribute to better health and self-management. Many of these ideas have yet to be realized in healthcare design, as the most prevalent Western models of healthcare have become medically-centered, financially managed, and treat the patient as “consumers with problems.” We know from the general practice disciplines of medicine, such as family medicine and nursing, that actual human care and health education are powerful motivators for individual health agency. How might health design build upon these positive agencies of the health seeker in new models of systemic design for health services?

Peter Jones is an associate professor of systemic design at OCAD University, Toronto where he teaches in  the Strategic Foresight and Innovation and Design for Health MDes programs. He is a co-founder of the Systemic Design Association, the Bounce Beyond organisation for next economies, and the Flourishing Enterprise Institute, a research community of practice formed around sustainable business models and policy design. 

Peter leads innovation research in new economies, cultural sustainability, healthcare system design, and complex social system design through OCAD University and his innovation research firm, the Redesign Network. His books include Design for Care and, in 2022, Design Journeys through Complex Systems with Kristel Van Ael.

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