On January 20, 2022 the Cluster for Co-Creative Service Design and Innovation organised a 'Digital Inspiration Day' about Design in Healthcare. This digital seminar featured various international speakers, addressing service design, innovation and systems oriented design in healthcare.
The title of Rachel Marsden's presentation was: Clarity from complexity: A systems approach to healthcare design.
The Helix Centre is a joint collaboration between Imperial College London and the Royal College of Art, based in St Mary’s Hospital, London. It is built on a legacy of collaboration between the two institutions—a postgraduate art & design college and the epicentre of medicine, science and engineering. At Helix, design in healthcare is about working with a wide variety of people to explore the needs and desires of those who will use our products and services.
Rachel Marsden is a Service and Systems Designer, using systems thinking approaches to bring clarity to complexity while ensuring that human needs and behaviours remain central to each part of the design process. She holds an MA in Multidisciplinary Design from the National College of Art, Dublin and a BA from Trinity College Dublin/Sorbonne Paris IV. Prior to joining Helix Centre, Rachel worked as a Service and Systems Designer for Fjord at The Dock, Accenture’s global innovation centre. Rachel Marsden will in her presentation explore a series of case studies illustrating Helix’s mission of developing solutions for some of the most important challenges we face in healthcare today.
Rachel Marsden's presentation can be viewed here:
More information about the entire program of the Digital Inspiration Day and other speakers can be found here:
